The existing internet solution was not a true managed WIFI solution with 24 x 7 support and monitoring. Instead, it was a hybrid solution that used existing Cat5e wiring to provide a wired connection to each unit. Bandwidth of about 200 Mbps was supplied via two-cable modems, but there was no subscriber management or Quality of Service (QOS) system in place to make sure customers were receiving a good experience. The property owner reached out to DojoNetworks and requested a hyper-accelerated solution to appease their dissatisfied tenants.
The key issues with the existing solution included:
Dojo Networks performed a site survey in June 2023. After gathering the details and understanding the project scope, we created a remediation plan to upgrade the network to fit the owner’s budget.
Phase 1
The project’s first phase started with a comprehensive site survey to evaluate the property’s current network infrastructure and identify its shortfalls and what wiring could be re-used to bring down costs. The survey results led to the development of the network redesign plan that was presented to the property owner the second week of June.
Phase 2
Final wiring tests were completed, followed by installation of new equipment and configuration of the redesigned network. The project included the following upgrades:
Phase 3
DojoNetworks evaluated the newly designed Managed WiFi network and certified that each AP is operating at up to 1 Gb. Upon completion of testing, the DojoNetworks team implemented 24/7/365 monitoring of the network and all devices and 24/7/365 support for property residents.
The final task of Phase 3–upgrading wiring in individual tenant units–was performed between July 15 and August 8, based on resident schedules and availability.
Over a span of approximately 30 days, the DojoNetworks team scoped, designed, and installed a Managed WiFi network that eliminated resident complaints about their internet service.
The redesigned 1 Gb network was completed within the owner-established budget and gives the property the ability to upgrade to fiber bandwidth for increased internet service speeds.
"I first need to say, 'Great job!' We went from an actual rat's nest to a beautiful, clean telecom room. The speed of this project for us was absolutely unheard of. A few hiccups along the way, but we worked together to get the issues ironed out. Prompt service for myself as property manager of Terraces on the Square but ALSO prompt service for my residents. I love that they can put in a support ticket, and Dojo is there to help. Great service and great experience for all of us here." - Karen Dolson, Property Manager
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