Reporting, Support and Network Management

At DojoNetworks™, we believe in Fanatical Resident Support . Our business is built on reducing the burden on our clients by making their residents LOVE their internet.  When we say “fanatical resident support”, we mean to exceed resident’s expectations in every interaction with DojoNetworks™.  How does this high level of support manifest itself?

Support call times have been reduced by 90% since introducing Elemento™ (our custom CRM & Monitoring solution)
Customer satisfaction response ratings from those calls are above 99% !!!
Property Managers can review all KPI’s for their tenant support directly in Elemento™

DojoNetworks™ is 99.9% a service and support company and the technology to deliver it is just noise. – Dan Myers, President

If your are ready to add Fanatical Resident Support
to your MDU Internet & WiFi,
Let’s have a conversation.

CONTACT US

What is Elemento™?

Our Complete Customer Management System

Customer Monitoring
Ticket Monitoring & Call Tracking
Device & Network Monitoring
Billing & Upgrade Management
Bandwidth Monitoring & Provisioning
Resident Messaging & Communication Tool

Some Words From Our Clients

DojoNetworks™ has allowed us to provide our residents with reliable high speed internet and TV. With their help, we are able to provide these amenities at no additional cost to our resident making it a true investment into our business. Their service had worked well and our residents have been very happy with their service and support.
Jessica Aikey - Property Manager, Westside Village
Fast, reliable and cost-effective Internet service for MDU’s. DojoNetworks™ has done a tremendous job for us over the years. It is a win-win solution for landlords and tenants. Highly recommend.
Mo Hasan - Director Of Information Systems, Highland Holding

We are very pleased with DojoNetworks™ you started providing at some of our properties last year.  The installation was well planned & well executed. There was little inconvenience to our residents and we had no complaints from them.  Our residents have been pleased with the quality of the service and they especially like that it is now included in their rent.  Your customer service since installation has also been very good for both out residents and our staff.

Bob Woodard, General Manager, Nevins Real Estate
Offering our tenants internet through DojoNetworks™ has been a great experience. They are quick to respond to any internet issues and the internet is always fast!
Brittany Lawrence, Property Manager, Falk Realty

Fanatical Resident Support

At DojoNetworks, our mandate that we are 99.9% a service and support company and the technology to deliver it, while important, it is just background noise. Customers only care that things work and work smoothly and when customers call we need to help them as quickly and efficiently get the issue solved. If we know as soon as they call that the issue isn’t equipment or bandwidth related it makes it much easier to get at the root of the issue.

“Since unveiling Elemento, we have cut our first call to resolution times by 90% and our customer satisfaction response ratings from customers are over 99% positive as well.” says English. “We now have a single interface for our internal teams and our customer service operators to use to quickly determine the root cause of any problems, and how we can address them quickly and with as little disruption to the resident as possible. That gives the landlords and property managers who rely on us exceptional peace of mind, and that’s a priceless benefit for DojoNetworks. We expose and share all of the KPI’s with our property managers including open tickets, resolved tickets, average time to resolve tickets, uptime of all on premise network elements and bandwidth utilization. Elemento also extends that same peace of mind and satisfaction to residents at the communities that use our services. It’s truly a win-win for all involved.”