Reporting, Support and Network Management
At DojoNetworks™, we believe in Fanatical Resident Support . Our business is built on reducing the burden on our clients by making their residents LOVE their internet. When we say “fanatical resident support”, we mean to exceed resident’s expectations in every interaction with DojoNetworks™. How does this high level of support manifest itself?
Support call times have been reduced by 90% since introducing Elemento™ (our custom CRM & Monitoring solution)
Customer satisfaction response ratings from those calls are above 99% !!!
Property Managers can review all KPI’s for their tenant support directly in Elemento™
DojoNetworks™ is 99.9% a service and support company and the technology to deliver it is just noise. – Dan Myers, President
What is Elemento™?
Our Complete Customer Management System
Ticket Monitoring & Call Tracking
Device & Network Monitoring
Billing & Upgrade Management
Bandwidth Monitoring & Provisioning
Resident Messaging & Communication Tool
At DojoNetworks, our mandate that we are 99.9% a service and support company and the technology to deliver it, while important, it is just background noise. Customers only care that things work and work smoothly and when customers call we need to help them as quickly and efficiently get the issue solved. If we know as soon as they call that the issue isn’t equipment or bandwidth related it makes it much easier to get at the root of the issue.
“Since unveiling Elemento, we have cut our first call to resolution times by 90% and our customer satisfaction response ratings from customers are over 99% positive as well.” says English. “We now have a single interface for our internal teams and our customer service operators to use to quickly determine the root cause of any problems, and how we can address them quickly and with as little disruption to the resident as possible. That gives the landlords and property managers who rely on us exceptional peace of mind, and that’s a priceless benefit for DojoNetworks. We expose and share all of the KPI’s with our property managers including open tickets, resolved tickets, average time to resolve tickets, uptime of all on premise network elements and bandwidth utilization. Elemento also extends that same peace of mind and satisfaction to residents at the communities that use our services. It’s truly a win-win for all involved.”