Training & Education of your Stake Holders
As a landlord, it should not be your job to train, educate, and support issues with the network that your tenants and employees may have. Your internet service provider should work with employees of your building to educate them on the service they will use.
This can include providing
- Informative materials such as pamphlets and flyers
- Refrigerator magnets and other in-unit signage for support requests
- Email or Text notices from provider to residents
- Customer portal to submit requests and get updated information
Your internet service provider should be proactive in educating your tenants before they move in and provide on boarding instructions for a frictionless connection to the network.
If the construction is being done on an existing building (brownfield), customers should be provided details of what is being done to enhance the property and get good communication and proper notice for when installers will be in their unit and what they will be doing.
Customers should start their service confident in knowing what they are getting as well as who and how to contact support if an issue arises.
Fanatical Resident Support
Despite all this planning and having a world-class network, end-users will always require support. This can be for temporary problems with bandwidth providers, user-error, new devices or even problems with their devices. At DojoNetworks™, we consider it our core mission to handle these promptly and completely for your resident guests. By providing fanatical resident support, any problems with the WiFi system are our responsibility, not the responsibly of your property manager. This allows any system problems to be recognized quickly and routed to the DojoNetworks™ employee who can solve this customer issue right away, and potentially avoid other residents from experiencing a similar issue.
Using Dojo Networks to Plan Your Apartment Building Internet
Providing a property-wide internet service to an apartment building is a process that takes planning, testing, and tuning to complete. Attention to detail and a correspondence with electricians, building owners, and contractors is needed from your internet service provider to make the process simple and stress-free.
DojoNetworks™, takes pride in working with apartment owners to provide managed WiFi with high speeds and reliability. If you’d like to begin this planning process with us today, please reach out and let’s have a conversation.